We want a long term relationship with our customers and we want to serve you to the best of your expectations. If any item does not meet your expectations, it can be returned to us in original and unused condition with an RMA within 30 days of order for a full refund.
Due to the logistic reasons, Please be informed that the shipping fees are non-refundable. On orders that received free shipping, the shipping cost will be deducted from customers’ refund.
We are ready to take the blow of return product and bear the loss of sale for the complete satisfaction of our valued customers however the customer has to take care of all the shipping costs related to returning an item to us.
If your item appears to be defective, please send an email at support@VRobust.com and we’ll be happy to assist you in troubleshooting the product. We may be able to resolve the issue without you having to go through the returns process.
If due to any reason, the items are defective items can be returned within 45 days of your order — for a full refund or replacement.